Ideal Image

  • Area Manager (Raleigh/Durham)

    Job Locations US-NC-Raleigh | US-NC-Durham
    Job ID
    2018-4636
    Category
    Management
  • Overview

    Ideal Image is North America’s #1 Advanced Skin, Face and Body Spa for non-invasive aesthetic services that help you look and feel your best.  Our goal is to help our clients achieve life changing results, whether it’s getting rid of unwanted hair, to prevent or address the signs of aging with healthier, more youthful skin, or to improve your body shape.  Being a part of the team gives you the opportunity to watch our clients change their lives for the better.  All services are safe, effective, FDA cleared procedures that are tested in our research and development center.

    Responsibilities

    We are seeking a strong Area Manager over Raleigh and Durham to plan and direct the day-to-day operations of multiple Ideal Image center locations. This person manages and supports consultative sales, develops strategies to improve customer service, drive store sales, and increase profitability. They will also ensure customer needs are met, complaints are resolved, and service is quick, efficient and within established operational guidelines.  Additionally, partners with Talent Acquisition to forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.  The Area Manager coaches, counsels, manages employee performance and engagement, executes company marketing and operational standards, is familiar with a variety of the field's concepts, practices, and procedures, relies on extensive experience and judgment to plan and accomplish goals, and directs the work of others.

     

    The Area Manager will also:

     

    • Communicate, implement, enforce and comply with all Ideal Image policies and procedures both individually and at the center level
    • Manage individuals in meeting performance objectives, sales and development goals
    • Evaluate and coach all associates on continual basis

    • Interview potential associates and assist Talent Acquisition in hiring of associates

    • Manage and discipline associates on a daily basis – includes relaying disciplinary actions on behalf of the Regional which may include terminations, work with Human Resources on employee relations issues, promptly escalate employment issues

    • Perform cross promotion of new services and product offerings

    • Maintain relationships with all current and previous Guests

    • Follow-up with all financing Guests who have open credit lines

    • Follow-up with all Guests who mentioned there were additional areas that they were interested in

    • Confirmation Calls – ensure Guest calls have been made and inform Regional appropriately

    • Draft content for monthly center newsletters – through company’s marketing vendor

    • Complete required center reports in a timely manner

    • Understand and comply with the Associate Handbook and all company policies and procedures

    • Convey organizational changes and company messages in a timely manner

    • Network in the community to develop and enhance Ideal Image awareness

    • Plan, execute, and follow-up on local marketing events

    • Administer and adhere to the budget and fiscal activities

    • Consistently model all Guest Service delivery standards and behaviors

    • Maintain detailed notes in accordance with the Effective Documentation Policy

    • Organize trade shows/marketing events

    • Collecting & handling Guest payments and ensure proper security

    • Ensure all Guest information is accurately and completely added into Ideal Office/Salesforce

    • Responsible for assigned center inventory count in accordance with company policy

    • Display service and procedure knowledge

    • Ensure corporate daily center checklist has been completed by each assigned center

    • Supervise the control of petty cash

    • Effective and proactive communication with Regional Director of any center needs

    • Handle all customer complaints and refund requests within 24 hours, escalate as necessary

    • Has strong understanding of legal employment practices and promote a harassment free environment

    • Exhibits sound and accurate judgment

    • Other duties as assigned

    Qualifications

    • Bachelor’s Degree from an accredited institution preferred
    • Minimum of 3 years of management experience in a multi-unit environment

    • Experienced Human Capital Manager, motivator and coach

    • Proven track record of exceeding annual revenue and profit targets  

    • Extensive and successful commitment to exceeding customer expectations

    • Exceptional interpersonal and communication skills, including effective written and oral.

    • Effective leadership skills including multi-tasking, prioritizing, and goal setting/management

    • Employee engagement to ensure staff and operational success

    • Must be a self-starter

    • Work well independently with minimal supervision

    • Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills

    • Proficient with personal computers and contemporary software applications (MS Office Suite, Outlook, Internet Explorer, etc.)

    • Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport

    • Rapid learner with the ability to grasp concepts and protocol

    • Must maintain a high attention to detail

    • Intermediate mathematical skills

    • Strong guest service orientation

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed