Ideal Image

  • Multi-Unit Manager

    Job Locations US-WA-Seattle
    Job ID
    2018-4320
    Category
    Management
  • Overview

    Ideal Image, based in Tampa Florida, is the largest US retail provider of non-surgical cosmetic procedures with 130 centers across North America.  The company is private-equity backed and has aggressive plans to expand the business by adding more centers and increasing the breadth and depth of services within each center.  The company offers a broad range of services including laser hair removal, CoolSculpting, wrinkle reduction and other services that improve physical appearance to enhance self-image and build self-confidence. All services are FDA-cleared/approved and rigorously tested at the company’s R&D center; the services in each center are performed by registered nurses or other medically trained professionals.

    Responsibilities

    We are seeking a strong Multi-Unit Manager to plan and direct the day-to-day operations of multiple Ideal Image center locations. This person manages and supports consultative sales, develops strategies to improve customer service, drive store sales, and increase profitability. They will also ensure customer needs are met, complaints are resolved, and service is quick, efficient and within established operational guidelines.  Additionally, partners with Talent Acquisition to forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.  The Multi-Unit Manager coaches, counsels, manages employee performance and engagement, executes company marketing and operational standards, is familiar with a variety of the field's concepts, practices, and procedures, relies on extensive experience and judgment to plan and accomplish goals, and directs the work of others.

     

    The Multi-Unit Manager will also:

     

    • Communicate, implement, enforce and comply with all Ideal Image policies and procedures both individually and at the center level
    • Manage individuals in meeting performance objectives, sales and development goals
    • Evaluate and coach all associates on continual basis

    • Interview potential associates and assist Talent Acquisition in hiring of associates

    • Manage and discipline associates on a daily basis – includes relaying disciplinary actions on behalf of the Regional which may include terminations, work with Human Resources on employee relations issues, promptly escalate employment issues

    • Perform cross promotion of new services and product offerings

    • Maintain relationships with all current and previous Guests

    • Follow-up with all financing Guests who have open credit lines

    • Follow-up with all Guests who mentioned there were additional areas that they were interested in

    • Confirmation Calls – ensure Guest calls have been made and inform Regional appropriately

    • Draft content for monthly center newsletters – through company’s marketing vendor

    • Complete required center reports in a timely manner

    • Understand and comply with the Associate Handbook and all company policies and procedures

    • Convey organizational changes and company messages in a timely manner

    • Network in the community to develop and enhance Ideal Image awareness

    • Plan, execute, and follow-up on local marketing events

    • Administer and adhere to the budget and fiscal activities

    • Consistently model all Guest Service delivery standards and behaviors

    • Maintain detailed notes in accordance with the Effective Documentation Policy

    • Organize trade shows/marketing events

    • Collecting & handling Guest payments and ensure proper security

    • Recommend products and maintain inventory controls

    • Meets or exceeds sales expectations

    • Ensure all Guest information is accurately and completely added into Ideal Office/Salesforce

    • Answer phones and schedule appointments

    • Responsible for assigned center inventory count in accordance with company policy

    • Display service and procedure knowledge

    • Ensure corporate daily center checklist has been completed by each assigned center

    • Complete tasks on time

    • Supervise the control of petty cash

    • Ensure the overall center cleanliness - lobby, hallways, bathrooms

    • Effective and proactive communication with Regional Director of any center needs

    • Handle all customer complaints and refund requests within 24 hours, escalate as necessary

    • Has strong understanding of legal employment practices and promote a harassment free environment

    • Exhibits sound and accurate judgment

    • Other duties as assigned

    Qualifications

    • Bachelor’s Degree from an accredited institution. Successful sales experience may be substituted for academic credential.
    • Minimum of 3 years of management experience in a multi-unit environment

    • Experienced Human Capital Manager, motivator and coach

    • Proven track record of exceeding annual revenue and profit targets  

    • Extensive and successful commitment to exceeding customer expectations

    • Exceptional interpersonal and communication skills, including effective written and oral.

    • Effective leadership skills including multi-tasking, prioritizing, and goal setting/management

    • Employee engagement to ensure staff and operational success

    • Must be a self-starter

    • Work well independently with minimal supervision

    • Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills

    • Proficient with personal computers and contemporary software applications (MS Office Suite, Outlook, Internet Explorer, etc.)

    • Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport

    • Rapid learner with the ability to grasp concepts and protocol

    • Must maintain a high attention to detail

    • Intermediate mathematical skills

    • Strong Guest Service orientation

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