Ideal Image

Director of Field Service Operations

Job ID
Field Operations


Company Overview:


Ideal Image, based in Tampa Florida, is the largest US retail provider of non-surgical cosmetic procedures with 130 centers across North America.  The company is private-equity backed and has aggressive plans to expand the business by adding more centers and increasing the breadth and depth of services within each center.


The company offers a broad range of services including laser hair removal, CoolSculpting, wrinkle reduction and other services that improve physical appearance to enhance self-image and build self-confidence. All services are FDA-cleared/approved and rigorously tested at the company’s R&D center; the services in each center are performed by registered nurses or other medically trained professionals.


Position Summary:

Manages the field service personnel who perform and support on-site routine services including installation, maintenance, and repair of equipment and ongoing location maintenance. Oversees the scheduling and training of field service representatives. Manages multiple vendor relationships to ensure ongoing efficiency of operations including quality control audits and inventory management. Responsibilities also includes handling service contracts and directing support services. Creates, monitors and ensures budget adherence in accordance to company financial performance objectives. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.



  • Effectively manages department staff in regards to production, efficiencies  and key performance metrics.
  • Supports company initiatives. 
  • Collaborates with other functional departments to ensure. enterprise efficiencies and effectiveness.
  • Must maintain a high attention to detail. 
  • Become fully trained on all Candela products.
  • Attain an average monthly repeat call percentage of less than 7 %.
  • Provide emergency pager support, on a rotation basis.
  • Conduct all daily accounts management matters for their assigned territory.
  • Addresses 100% of PM’s by contacting centers in need.
  • Responsible for all daily logistical matters and department tasks as assigned.
  • Returns paperwork accurately, completely and promptly.
  • Takes all necessary actions as needed.
  • Lead and direct other.
  • Other duties as assigned. 


  • 7 years of experience.
  • Bachelor’s degree preferred. 
  • Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills.
  • Proficient with personal computers and contemporary software applications (MS Office suite and Internet Explorer.
  • Compelling interpersonal communications skills, influence skills, and rapport-building abilities.
  • Strong guest service orientation and the ability to articulate verbal and written communication.
  • Rapid learner with ability to grasp concepts and protocols.
  • Proficiency in laser technology.



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