Ideal Image, based in Tampa Florida, is the largest US retail provider of non-surgical cosmetic procedures with 130 centers across North America. The company is private-equity backed and has aggressive plans to expand the business by adding more centers and increasing the breadth and depth of services within each center.
The company offers a broad range of services including laser hair removal, CoolSculpting, wrinkle reduction and other services that improve physical appearance to enhance self-image and build self-confidence. All services are FDA-cleared/approved and rigorously tested at the company’s R&D center; the services in each center are performed by registered nurses or other medically trained professionals.
The System Administrator maintains a stable and robust computing environment for users within the company and companies external clients. This includes maintaining uptime on all servers, improving system features and usability for clients, daily monitoring and implementing new solutions to enhance and advance the user performance and productivity.
The System Administrator must have ability to articulate a technical vision that coincides with, and fully supports the overall business process. This position works with the Desktop Support Team, Developers, Business Analysts, external vendors, and application administrators to research and implement IT solutions to meet core business requirements.
This position is also responsible for managing all servers and data backups. Responsibilities include Tier 3 Infrastructure support, escalated Desktop Support ticket resolution, systems and network monitoring and documentation. System Administrator will follow standard operating procedures (SOPs) in resolving issues, as well as submit documentation for work completed.
The System Administrator is also responsible for: